Refund policy

RETURN AND REFUND POLICY

This policy applies to merchandise purchases and motorcycle rental bookings made with PT MALAMADRE MOTOR BALI.

MERCHANDISE RETURNS
Customers may request a return within 30 days of receiving their order. To qualify, the item must be unused, unworn, unwashed, in its original condition, and returned with its original tags and packaging. Proof of purchase is required.

Returns are accepted for eligible items, including items that arrive damaged, defective, or different from the item ordered. Returns and refunds are not available for change-of-mind purchases or sale, discounted, clearance, personalised, or custom-made items, except where required by applicable law.

To request a return, contact mm@malamadremotorcycles.com or +62 812 3935 3202 before sending the item. Items returned without prior approval may not be accepted. Unless the item is defective, damaged, or incorrect, return delivery costs are the customer's responsibility. Approved refunds will be issued to the original payment method after the returned item has been inspected. Bank or payment-provider processing times may apply.

MOTORCYCLE RENTAL CANCELLATIONS
Rental bookings may be cancelled for a refund when the cancellation is received more than 24 hours before the scheduled rental start time. Cancellations made within 24 hours of the scheduled start time, or after the rental period has started, are non-refundable. Refunds will be issued to the original payment method and may be subject to payment-provider processing times.

CONTACT
PT MALAMADRE MOTOR BALI
Jl. Raya Canggu 163, Denpasar 80351, Bali, Indonesia
Phone: +62 812 3935 3202
Email: mm@malamadremotorcycles.com
Website: https://malamadremotorcycles.com

Last updated: 22 September 2026.