Privacy policy
PRIVACY POLICY
Last updated: 22 September 2026
PT MALAMADRE MOTOR BALI ("Malamadre", "we", "us" or "our") operates malamadremotorcycles.com and provides motorcycle rentals, merchandise sales and related services. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, make a rental booking or contact us.
INFORMATION WE COLLECT
We may collect information you provide directly, including your name, email address, telephone number, billing and delivery address, account details, order information, rental dates, motorcycle licence information where required for a rental, communications and customer-service requests.
When you use our website, we may automatically collect technical and usage information such as your IP address, browser type, device information, pages viewed, referring website and cookie identifiers. Payment information is processed securely by our payment providers, including Shopify and Xendit. We do not directly store complete payment-card numbers.
HOW WE USE INFORMATION
We use personal information to:
- process payments, orders, deliveries, returns and refunds;
- administer rental bookings and verify rental eligibility;
- communicate about purchases, bookings and customer support;
- maintain and improve our website, products and services;
- detect fraud, misuse and security incidents;
- send marketing communications where permitted, with an option to unsubscribe; and
- comply with legal, tax, accounting and regulatory obligations.
HOW WE SHARE INFORMATION
We may share personal information with service providers that help us operate our business, including Shopify, Xendit, website hosting, analytics, fulfilment, delivery, booking, customer support and professional advisers. These providers may process information only as needed to provide their services or meet legal obligations. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer.
COOKIES AND ANALYTICS
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website use and support advertising. Browser settings may allow you to block or delete cookies, although some website functions may then be unavailable.
DATA RETENTION AND SECURITY
We retain personal information only as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and dispute-resolution requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
YOUR RIGHTS
Depending on applicable law, you may request access to, correction of or deletion of your personal information, object to or restrict certain processing, withdraw consent, or request a portable copy. You may unsubscribe from marketing emails using the link in the message. We may need to verify your identity before completing a request.
INTERNATIONAL PROCESSING
Shopify, Xendit and other providers may process information in countries outside your place of residence. Where required, appropriate safeguards are used for international transfers.
CHILDREN
Our services are not directed to children. Motorcycle rentals are available only to customers aged 18 or older with the required licence. We do not knowingly collect personal information from children without appropriate authorisation.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for those websites.
CHANGES
We may update this Privacy Policy to reflect operational, legal or regulatory changes. The revised version will be posted on this website with an updated date.
CONTACT
For privacy questions or requests, contact:
PT MALAMADRE MOTOR BALI
Jl. Raya Canggu 163, Denpasar 80351, Bali, Indonesia
Phone: +62 812 3935 3202
Email: mm@malamadremotorcycles.com
Website: https://malamadremotorcycles.com